{"id":10762,"date":"2026-02-06T15:12:06","date_gmt":"2026-02-06T14:12:06","guid":{"rendered":"https:\/\/www.mickyweis.com\/sms-marketing-hvad-er-det-og-hvordan-bruger-du-kanalen-strategisk\/"},"modified":"2026-06-22T09:28:10","modified_gmt":"2026-06-22T07:28:10","slug":"sms-marketing","status":"publish","type":"post","link":"https:\/\/www.mickyweis.com\/en\/sms-marketing\/","title":{"rendered":"SMS marketing: How to use it strategically"},"content":{"rendered":"<p>SMS marketing is a channel that is often underestimated in the digital marketing mix.<\/p>\n<p>Many people associate SMS with short private messages, but in a marketing context it can be a highly effective tool for creating direct and relevant communication with a target audience.<\/p>\n<p><strong>While email, social media, and paid advertising are now characterized by intense competition, SMS marketing provides more immediate access to the recipient.<\/strong><\/p>\n<p>Messages are delivered directly to mobile phones and are typically read shortly after receipt, making SMS an ideal channel for companies seeking quick attention and action.<\/p>\n<p>In this article, we take a closer look at what SMS marketing is and how to work with it in a structured and strategic way as part of a digital marketing effort.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Jump to section<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#What_is_SMS_marketing\" >What is SMS marketing?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Why_is_SMS_marketing_relevant_today\" >Why is SMS marketing relevant today?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Key_benefits_of_SMS_marketing\" >Key benefits of SMS marketing<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Fast_visibility_and_response\" >Fast visibility and response<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#High_engagement\" >High engagement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Personal_communication\" >Personal communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Easy_to_implement\" >Easy to implement<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Legislation_consent_and_responsible_use\" >Legislation, consent and responsible use<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#When_does_SMS_marketing_create_the_most_value\" >When does SMS marketing create the most value?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Segmentation_as_a_prerequisite_for_relevance\" >Segmentation as a prerequisite for relevance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Content_and_tone_in_SMS_messages\" >Content and tone in SMS messages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Timing_and_frequency\" >Timing and frequency<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#SMS_as_part_of_an_overall_strategy\" >SMS as part of an overall strategy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Automation_and_SMS_flows\" >Automation and SMS flows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Metrics_and_evaluation\" >Metrics and evaluation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#Choosing_an_SMS_marketing_platform\" >Choosing an SMS marketing platform<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.mickyweis.com\/en\/sms-marketing\/#A_channel_with_great_potential\" >A channel with great potential<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_SMS_marketing\"><\/span><strong>What is SMS marketing?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>SMS marketing is a marketing discipline where companies use text messages to communicate with existing and potential customers.<\/p>\n<p>Messages are typically short and action oriented and are often used for purposes such as campaigns, special offers, product news, reminders, and updates.<\/p>\n<blockquote><p><strong>Due to the limited length of the format, SMS marketing is best suited for messages that can be communicated clearly and precisely without the need for long explanations.<\/strong><\/p><\/blockquote>\n<p>This may include time limited offers, notifications about low stock, or information about events and launches.<\/p>\n<p>SMS marketing differs from many other channels by being both personal and direct. The message is sent to a single device, that users carry with them throughout the day.<\/p>\n<div class=\"greenbox\">\n<h2><span class=\"ez-toc-section\" id=\"Why_is_SMS_marketing_relevant_today\"><\/span><strong>Why is SMS marketing relevant today?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Although the technology has existed for several decades, it is still highly relevant.<\/p>\n<p>On the contrary, changes in consumer behavior and digital habits have helped renew interest in SMS marketing.<\/p>\n<p><strong>Many digital channels today are characterized by:<\/strong><\/p>\n<ul>\n<li>Declining organic reach<\/li>\n<li>Rising advertising costs<\/li>\n<li>Overcrowded inboxes and social feeds<\/li>\n<\/ul>\n<p>SMS marketing, on the other hand, operates in a less saturated communication channel.<\/p>\n<p>When a user actively chooses to sign up for SMS messages from a company, it is often with the expectation of receiving relevant and valuable information.<\/p>\n<p>This gives companies the opportunity to communicate more precisely and with a higher likelihood of engagement, provided the channel is used carefully.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Key_benefits_of_SMS_marketing\"><\/span><strong>Key benefits of SMS marketing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>SMS marketing has several characteristics that make the channel attractive across many industries and contexts.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Fast_visibility_and_response\"><\/span><strong>Fast visibility and response<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>One of the most notable advantages of SMS marketing is speed. <a href=\"https:\/\/uk.pcmag.com\/why-axis\/128434\/businesses-take-note-your-customers-prefer-texts\">Text messages are typically read within minutes of being received<\/a>, making the channel ideal for time sensitive communication.<\/p>\n<p>This fast response enables companies to continuously evaluate campaigns and adjust content, timing, and frequency based on actual results.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"High_engagement\"><\/span><strong>High engagement<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Compared to many other digital channels, SMS generally achieves <a href=\"https:\/\/simpletexting.com\/blog\/2024-texting-and-sms-marketing-statistics\/\">high engagement rates<\/a>. Users open messages, click links, and respond to clear calls to action to a greater extent.<\/p>\n<p>This is partly because SMS does not compete with algorithms or crowded content streams, but is delivered directly to the recipient.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Personal_communication\"><\/span><strong>Personal communication<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>SMS is often perceived as a more personal form of communication than both email and social media.<\/p>\n<p>Messages appear alongside private conversations, which raises the bar for relevance but also creates an opportunity to build a closer relationship with the recipient.<\/p>\n<p>By combining SMS marketing with <a href=\"https:\/\/www.mickyweis.com\/en\/personalization-and-segmentation\/\">segmentation and personalization<\/a>, companies can create communication that feels tailored rather than mass produced.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Easy_to_implement\"><\/span>Easy to implement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>SMS marketing does not require advanced design, video, or graphics.<\/p>\n<p>This makes the channel relatively easy to implement and maintain, especially for smaller companies or teams with limited resources.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Legislation_consent_and_responsible_use\"><\/span><strong>Legislation, consent and responsible use<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A central aspect of SMS marketing is the management of consent.<\/p>\n<p>In Denmark and the rest of the EU, this form of marketing is regulated by marketing legislation and <a href=\"https:\/\/www.mickyweis.com\/en\/privacy-first-marketing\/\">GDPR<\/a>, meaning companies may only send messages to individuals who have actively given permission.<\/p>\n<blockquote><p><strong>Consent must therefore be voluntary, informed, and specific.<\/strong><\/p><\/blockquote>\n<p>In addition, it must be easy for the recipient to withdraw consent. This is typically done by allowing the user to reply \u201cSTOP\u201d to a message or unsubscribe via a link.<\/p>\n<p>Failure to respect these rules can not only result in fines, but also damage credibility and the relationship with the target audience.<\/p>\n<div class=\"greenbox\">\n<h2><span class=\"ez-toc-section\" id=\"When_does_SMS_marketing_create_the_most_value\"><\/span><strong>When does SMS marketing create the most value?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>SMS marketing is not a universal solution, but it can be particularly effective in certain situations.<\/p>\n<p><strong>The channel is well suited for:<\/strong><\/p>\n<ul>\n<li>Short term campaigns<\/li>\n<li>Important updates and reminders<\/li>\n<li>Loyalty and customer club communication<\/li>\n<li>Reactivation of existing customers<\/li>\n<li>Supporting mobile purchases<\/li>\n<\/ul>\n<p>On the other hand, SMS is less suitable for complex messages that require longer explanations or nuanced communication.<\/p>\n<p>The platform itself is not designed for lengthy messaging, so clarity and precision are essential.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Segmentation_as_a_prerequisite_for_relevance\"><\/span><strong>Segmentation as a prerequisite for relevance<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>One of the biggest mistakes in SMS marketing is sending the same messages to the entire recipient list. Because the channel is more personal, relevance is crucial for success.<\/p>\n<p><strong>Segmentation can be based on:<\/strong><\/p>\n<ul>\n<li>Previous purchases<\/li>\n<li>User behavior<\/li>\n<li>Interests<\/li>\n<li>Location<\/li>\n<li>Engagement with earlier messages<\/li>\n<\/ul>\n<p>By dividing recipients into smaller and more homogeneous groups, companies can ensure that the message matches the recipient\u2019s needs and expectations.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Content_and_tone_in_SMS_messages\"><\/span><strong>Content and tone in SMS messages<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Content in SMS marketing must be clear, concise, and value driven. There is limited space, and the message must be understood immediately.<\/p>\n<p><strong>Effective SMS messages:<\/strong><\/p>\n<ul>\n<li>Communicate one clear point<\/li>\n<li>Clearly identify the sender, since the recipient may not have saved the contact<\/li>\n<li>Include a specific action or piece of information<\/li>\n<li>Respect the recipient\u2019s time<\/li>\n<\/ul>\n<p>It is also important to consider tone. It should not necessarily be overly formal, but neither should it be too private.<\/p>\n<p>The right balance depends on the brand\u2019s identity and the relationship with the recipient.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Timing_and_frequency\"><\/span><strong>Timing and frequency<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Timing plays a greater role in SMS marketing than in many other channels. Since notifications are often displayed immediately, poor timing can lead to irritation rather than engagement.<\/p>\n<p><strong>As a general rule, companies should:<\/strong><\/p>\n<ul>\n<li>Send messages during normal business hours<\/li>\n<li>Test different times to identify optimal performance<\/li>\n<li>Limit the number of messages per month<\/li>\n<\/ul>\n<p>Too frequent messages increase the risk of unsubscribes, while too infrequent messages can reduce impact and brand awareness.<\/p>\n<div class=\"greenbox\">\n<h2><span class=\"ez-toc-section\" id=\"SMS_as_part_of_an_overall_strategy\"><\/span><strong>SMS as part of an overall strategy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>SMS marketing rarely performs best in isolation. The greatest value often arises when it is integrated with other channels such as email, social media, and websites to create an <a href=\"https:\/\/www.mickyweis.com\/en\/multi-channel-omnichannel\/\">omnichannel<\/a> user experience.<\/p>\n<p><strong>Examples of integration include<\/strong>:<\/p>\n<ul>\n<li>As a follow up to email campaigns<\/li>\n<li>Notifications triggered by actions on a website<\/li>\n<li>As a supplement to customer service<\/li>\n<li><a href=\"https:\/\/www.mickyweis.com\/en\/loyalty-progams\/\">Loyalty programs<\/a><\/li>\n<\/ul>\n<p>By incorporating SMS into a broader customer journey, companies can create more cohesive and effective communication.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Automation_and_SMS_flows\"><\/span><strong>Automation and SMS flows<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Modern SMS marketing platforms make it possible to automate large parts of communication. This means messages can be sent based on specific actions or time based triggers.<\/p>\n<p><strong>Examples of automation include:<\/strong><\/p>\n<ul>\n<li>Welcome messages upon sign up<\/li>\n<li>Reminders about abandoned carts<\/li>\n<li>Post purchase follow up<\/li>\n<li>Service and status updates<\/li>\n<\/ul>\n<p>Automation makes it possible to deliver timely messages without manual handling, while maintaining relevance.<\/p>\n<p><strong>Note: Always remember to include relevant and clear <a href=\"https:\/\/www.mickyweis.com\/en\/what-is-cta\/\">CTAs<\/a> that lead the user directly to the correct page depending on the purpose of the SMS.<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Metrics_and_evaluation\"><\/span><strong>Metrics and evaluation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To assess the effectiveness of SMS marketing, it is necessary to work with clear <a href=\"https:\/\/www.mickyweis.com\/en\/definition-for-kpi\/\">KPIs<\/a>. This provides insight into what works and where adjustments are needed.<\/p>\n<p><strong>Typical metrics include:<\/strong><\/p>\n<ul>\n<li>Delivery rate<\/li>\n<li>Click rate<\/li>\n<li><a href=\"https:\/\/www.mickyweis.com\/en\/what-are-micro-conversions\/\">Conversions<\/a><\/li>\n<li>Unsubscribe rate<\/li>\n<\/ul>\n<p>These data points can be used for ongoing optimization of content, timing, and segmentation.<\/p>\n<div class=\"greenbox\">\n<h2><span class=\"ez-toc-section\" id=\"Choosing_an_SMS_marketing_platform\"><\/span><strong>Choosing an SMS marketing platform<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Today, there are many SMS marketing tools offering different features depending on needs and budget.<\/p>\n<p>Below are a few examples that do not focus exclusively on SMS marketing but incorporate it into a broader strategy:<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.brevo.com\/\">Brevo<\/a><\/strong>: A user friendly all in one platform where SMS can be used as a supplement to email and simple campaigns.<\/li>\n<li><strong><a href=\"https:\/\/www.mickyweis.com\/en\/active-campaign-newsletters\/\">ActiveCampaign<\/a><\/strong>: Advanced marketing automation where SMS is included in behavior based flows alongside email and CRM data.<\/li>\n<li><strong><a href=\"https:\/\/www.mickyweis.com\/en\/klaviyo-guide\/\">Klaviyo<\/a><\/strong>: Data driven SMS marketing tailored to ecommerce, with strong segmentation and automated messages based on customer behavior.<\/li>\n<\/ul>\n<p>Common to most platforms is the ability to send messages, segment recipients, and analyze results.<\/p>\n<p><strong>When choosing a platform, you should consider:<\/strong><\/p>\n<ul>\n<li>Ease of use<\/li>\n<li>Integration options<\/li>\n<li>Automation capabilities<\/li>\n<li>Reporting features<\/li>\n<li>Scalability<\/li>\n<\/ul>\n<p>The most important factor is selecting a solution that supports your overall marketing strategy.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"A_channel_with_great_potential\"><\/span><strong>A channel with great potential<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>SMS marketing is a channel with significant potential, but also with responsibility.<\/p>\n<p>Its strength lies in its direct and personal nature, which places high demands on relevance, timing, and respect for the recipient.<\/p>\n<p>When used strategically and integrated into the overall digital marketing effort, SMS marketing can contribute to increased engagement, improved customer experiences, and stronger relationships.<\/p>\n<p>It is not the quantity of messages that determines success, but the quality of communication.<\/p>\n<p>Companies that manage to use SMS as a value creating supplement rather than an aggressive sales channel will stand strong in an increasingly competitive digital landscape.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SMS marketing is a channel that is often underestimated in the digital marketing mix. Many people associate SMS with short private messages, but in a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6207,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[93],"series":[],"class_list":["post-10762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-general-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SMS marketing: How to build a high-converting strategy<\/title>\n<meta name=\"description\" content=\"Discover how to use SMS marketing strategically with smart segmentation, precise timing, and powerful automation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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